FREQUENTLY ASKED QUESTIONS
Should I ask the housekeeper if I want another appointment?
No. This is our number one rule. Housekeepers are explicitly trained to never make an appointment, and if this occurs they are being dishonest. This would also void your liability protection in case of theft or injury. Because of contractual obligations you may also be held liable for billing from both the company and the independent house cleaner. Appointments should only be made by calling (562) 920-1769. You're welcome to use the same cleaner, so please let your customer service representative know you were pleased and would like to continue using the same cleaner and they will be sent out on subsequent appointments.
Does the cleaner bring supplies?
Yes. We provide all supplies at no extra charge. If there is a product that we don't use that you would like us to use, you can either purchase it, or pay a small surcharge and we'll supply on future cleanings.
How does Deep Discounts For Life work?
Cleaning is a very competitive business. So chances are, you found us through one of our many promotions. Well with Deep Discounts For Life, you can continue to enjoy that rate for an indefinite period of time. The sole caveat is at least a periodic service. We recommend monthly service to ensure your job is satisfying each time for the time purchased. Once you sign up for deep discounts we send you a list of our discounted rates for various services.
Are you bonded and insured?
Yes. We understand the concern of having a new person in your personal space. We are insured in case of theft so your personal posessions are protected from this type of dubious activity. We take this very seriously, so please inform management if you even suspect such activity.
If I go over my purchased time am I charged more?
Yes. But we are very customer friendly so simply charge you according to the most favorable promotional rate for the time you've used.